Terms & Conditions
Who we are and how to contact us
Welcome to sanza.co.nz, we are owned and operated by sanza.co.nz (referred to in these Terms and Conditions as ‘sanza.co.nz’, ‘us’, ‘we’ and ‘our’).
You can call Caroline Collins (owner) on +64 221 262 825 between the hours of 9am-5:30pm Monday - Friday and 9am-12pm Saturday
You can email us at caroline@sanza.co.nz
For contractual purposes, you consent to receive communications from us about your order, we will do so either by email or post or telephoning you on the number you provided to us with your order.‘Writing’ includes emails.
Name, email address, postal address, telephone number, date of birth, bra size, whether you are male or female, purchase information such as credit card details and product preferences
We use this information to process and fulfil your order. Information of this nature will only ever be used for marketing purposes if you have previously given us your consent to do so.
Our Contract with you
When using our website, you are solely responsible for maintaining the confidentiality of your account and password. Please ensure the details you provide us with are correct and if anything is incorrect or requires changes, please let us know immediately. Acceptance of your order will take place when we email you to confirm the goods have been dispatched (‘Dispatch Confirmation Email’). No contract will exist before the email has been sent.
There will be occasions when we cannot accept your order, for example the product may be out of stock or we may have found an error in the price or the description of the product.
If we cannot accept your order we will inform you either in writing or by telephone. If we cannot contact you we may treat your order as cancelled. Accepted orders will be given an order number and we’ll tell you what it is in the Dispatch Confirmation Email.
You can review the orders you have placed with us and their status by clicking "My Account" on the homepage at sanza.co.nz
Our products
Products are supplied by Curvy Kate and are supplied to sanza.co.nz directly from Curvy Kate, England (www.curvykate.com)
Whilst we make every effort to display the products accurately, we cannot guarantee that a device’s display will accurately reflect the colour of the products. The images on our website (or www.curvykate.com) therefore are for illustration purposes only and products may vary slightly from their pictures.
Prices and Payment
The price of the product will be the price indicated on the order pages when you place your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
Prices on our site represent the price you will pay. For UK customers this includes GST at the current rate.
It is always possible that despite our best efforts we may get the price wrong.
Where the product’s correct price is lower than our stated price we will charge the lower amount and refund any excess paid.
Where the product’s correct price is higher than our stated price we will contact you for your instructions before we accept the order.
If we accept the order and a ‘Dispatch Confirmation Email’ is sent and a pricing error is obvious, unmistakable and could reasonably have been recognised by you as mis-pricing, we may require the return of any products provided to you and we will refund any sums you have paid.
We accept payment by the methods detailed within the checkout process. You must pay for the goods/arrange payment via Zip before we dispatch them.
Promotions
We will from time to time offer promotions and/or promotion codes on our products.
To redeem a promotion code, enter the code when prompted during the checkout process and click Apply. Providing your purchase meets with the promotion code requirements your discount will be applied.
Promotion codes cannot be used against orders for gift cards.
Promotion codes are only valid for a limited time and may be withdrawn at any time and without notice.
Only one promotion code may be used per order.In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately.
Your rights to make changes
We want you to be 100% happy with your order.If you wish to exchange or return a product you may do so provided this is done within 30 days of the original dispatch date. Please see the full Refunds and Returns policy for further details about conditions of return.
If there is a problem with a product
If you have a fault in one of the items purchased from us or have been sent an incorrect item please call or email us and we will do all we can to help. sanza,co.nz will contact Curvy Kate as soon as we are made aware of the fault by you and inform you of their actions.
Faulty items will only be accepted within 6 months of the original purchase date.
The Consumer Guarantees Act (CGA) says that products must be fit for their normal purposes, acceptable in finish and appearance, free from minor defects, safe, durable. They must also be as described.
As Curvy Kate operates from the UK, they fall under the Consumer Rights Act 2015
The Consumer Rights Act 2015 states that during the expected lifespan of your product, your legal rights entitle you to the following:
Up to 30 days: if the product is faulty you are entitled to a full refund
Up to 6 months: if the products cannot be repaired or replaced, providing the garments have not been misused, in most cases you are entitled to a refund.
Your Personal Information
The ways in which we will use and store any personal information that you supply us with are detailed in our Privacy policy. Please take the time to review this policy and understand its contents.
Image use agreement
You may choose to provide us with personal images or content for us to use. Before we publish any content we will gain your permission to do so. By granting us your permission you acknowledge and warrant that you own the content and that there are no other parties who have ownership or claims over the content.
This means that you allow us to have a non-exclusive and non-revocable commercial right to reproduce this content in any form that we choose.
This may include but will not be limited to; social media pages, blog posts, email, website and display.
Where commercially reasonable we will provide credit for your content but you agree that this is neither compulsory nor is it dependent on your consent being granted.
You also waive any rights in regards to any finished work that incorporates the content or the copy and you waive any claims to royalties with regards to your content or our finished work.
Should you not agree to this clause then we fully understand but ask that you don’t provide us with any personal images or content.
Copyright and trademarks
Content on our website, including photographs, images, graphics, icons and logos, is the property of Curvy Kate Limited, its affiliates or its content suppliers and is protected by intellectual property laws in England and Internationally and may not be used without written consent. sanza.co.nz has consent from Curvy Kate Limited to display this content.
Responsibility
We are responsible to you for foreseeable loss and damage if caused by us.
Should we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation and for defective products under the Consumer Protection Act 1987
We are not liable for business losses as we only supply the products for domestic and private use.
If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Changes to our website
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable it will not affect the validity and enforceability of any remaining conditions.
Governing Law and jurisdiction
These terms are governed by New Zealand and English law and you can bring legal proceedings in respect of the products in the New Zealand or English courts.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Nobody else has any rights under these terms and conditions.
We may transfer this contract to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Resolving disputes
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Disputes may be submitted to https://www.ombudsman.parliament.nz/